Privacy Policy

Introduction

Wilson Tran (ABN 20 593 523 095) trading as Skyline Lawyers (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal data. This privacy policy outlines how we handle your personal data when you visit our website (the “Site”) and informs you of your privacy rights.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). The APPs guide how we collect, use, disclose, store, secure, and dispose of your personal information.

1. Important Information and Who We Are
Purpose of this Privacy Policy

This privacy policy aims to inform you about how Skyline Lawyers collects and processes your personal data through your use of this Site, including any data you may provide through contact forms, newsletter sign-ups, inquiries, or legal service requests.

Data Controller

Skyline Lawyers is the controller responsible for your personal data.

Contact Details

If you have any questions about this privacy policy or our privacy practices, contact us using the details below:

  • Full Name of Legal Entity: Wilson Tran t/as Skyline Lawyers
  • ABN: 20 593 523 095
  • Email: Wilson@skylinelawyers.com.au
  • Postal Address: Suite 1472, Level 14, 3 Parramatta Square, PARRAMATTA NSW 2150
  • Phone: 02 8896 6198
Changes to the Privacy Policy and Your Duty to Inform Us of Changes

We regularly review our privacy policy. This version was last updated on 6 December 2024. It is crucial that the personal data we hold about you is accurate and current. Please keep us informed of any changes to your personal data during your relationship with us.

2. The Data We Collect About You

We may collect, use, store and transfer different types of personal information, which have been grouped as follows:

  • Identity Data: Includes first name, last name, username or similar identifier, role or position, marital status, title, date of birth, and gender.
  • Contact Data: Includes billing address, delivery address, business address, residential address, email address, and mobile/telephone/fax numbers.
  • Matter Data: Includes:
    • information relating to your circumstances and affairs relevant to the matter(s) in which we are instructed;
    • information about your legal interests and requirements and the legal services that you may wish to purchase.
  • Seminar and Promotional Data: Includes information regarding our communications with you and your attendance at seminars and promotional events held by us.
  • Employment Data: Includes if you are an employee or prospective employee, information about your qualifications, skills and work experience.
  • Supplier Data: Includes if you are a supplier or prospective supplier, information about your business skills, services, products and prices;
  • Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Site.
  • Usage Data: Includes information about how you use our Site, products, and services.
  • Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.

We also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

3. How is Your Personal Information Collected?

We use different methods to collect personal information from and about you including:

  • Direct Interactions: You may provide us with your personal information by filling in forms or corresponding with us by post, phone, email, website or otherwise. This includes collection of personal information when you:

    • Apply for our services;
    • Create an account on our website;
    • Contact us with a question or inquiry;
    • Subscribe to our service or publications;
    • Request marketing to be sent to you;
    • Attend a seminar or event where we are hosting or presenting;
    • Instruct us to act for you and we open a file and conduct a conflict check;
    • Enter a competition, promotion or survey; or
    • Provide feedback or contact us.

  • Automated Technologies or Interactions: As you interact with our Site, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data using cookies, server logs, and other similar technologies. Please see our cookie policy for further details.

  • Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources as set out below:

    • Technical Data from the following parties:
      • Analytics providers such as Google based outside Australia;
      • Advertising networks based outside Australia; and
      • Search information providers based outside Australia.
    • Contact, Financial and Transaction Data from providers of technical, payment and delivery services based inside or outside Australia.
  • Other: We collect personal information when:
    • Our clients provide information relating to related and adverse parties relevant to the advice or services we are providing;
    • We undertake a search or investigation.

Where practicable we collect personal information about you directly from you. However, we may have collected information about you from a third party such as a client, a third party information provider, the courts or a person responding to our questions or inquiries.

We are required to collect the full name and address of our clients by the Solicitors Rules made under the Legal Profession Act 2004 (NSW). Accurate name and address information must also be collected in order to comply with the trust account record keeping requirements in the Legal Profession Regulation 2005 (NSW) and to comply with our duty to the courts.

If you are a client and do not provide us with name and address information we cannot act for you.

If you do not provide us with accurate personal information we may not be able to carry out our instructions or achieve the purpose for which the information has been sought.

4. How We Use Your Personal Data

We will only use your personal data when the law permits us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you. Such as to provide legal services.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.
  • To respond to your enquiries.
  • To employ competent and diligent personnel.
  • To monitor or improve the use of and satisfaction with our legal services.
  • Let you know about legal developments, our expertise and legal services that may be of interest to you.
Purposes for Which We Will Use Your Personal Data

Below is a description of the ways we plan to use your personal data and the legal bases we rely on to do so. We have also identified our legitimate interests where appropriate.

Purpose/Activity Type of Data Lawful Basis for Processing
To register you as a new client Identity, Contact Performance of a contract with you
To process and deliver your service including managing payments, fees, and charges Identity, Contact, Financial, Transaction, Marketing and Communications Performance of a contract with you
To manage our relationship with you Identity, Contact, Profile, Marketing and Communications Performance of a contract with you; Necessity to comply with a legal obligation; Necessity for our legitimate interests (to keep our records updated and to study how clients use our services)
To administer and protect our business and this Site Identity, Contact, Technical Necessity for our legitimate interests (for running our business, provision of administration and IT services, network security)
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you Identity, Contact, Profile, Usage, Marketing and Communications, Technical Necessity for our legitimate interests (to study how customers use our services, to grow our business and inform our marketing strategy)

We strive to provide you with choices regarding particular personal data uses, especially around marketing and advertising.

5. Disclosures of Your Personal Data

We may have to share your personal data with the parties set out below for the purposes indicated in section 4:

  • Other entities in our firm acting as joint controllers or processors providing IT and system administration services and undertaking leadership reporting.
  • Service providers who provide IT and system administration services.
  • Professional advisers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
  • Regulators and other authorities who require reporting of processing activities in certain circumstances.
  • Parties related to a matter you have with us, government authorities and service providers as reasonably required to carry out your instructions;
  • Our e-mail marketing provider for the purposes of providing you our newsletter, invitations and legal updates.
  • Third party service providers who assist us with archival, auditing, accounting, legal, business consulting, website or technology services.

We also will disclose your information if required by law to do so or in circumstances permitted by the Privacy Act – for example, where we have reasonable grounds to suspect that unlawful activity, or misconduct of a serious nature, that relates to our functions or activities has been is being or may be engaged in, in response to a subpoena, discovery request or a court order.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not permit our third-party service providers to use your personal data for their own purposes and only allow them to process your personal data for specified purposes and in accordance with our instructions.

For the avoidance of doubt, we disclose personal information:

  • in order to carry out the instructions of our clients; and
  • subject to our confidentiality obligations, when using services in support of our legal practice.
6. International Transfers

Certain external third parties are based outside Australia, so their processing of your personal data will require a transfer of data outside Australia. These third parties may be in India, Philippines or China. Whenever we transfer your personal data out of Australia, we seek to ensure a similar level of protection by implementing appropriate safeguards as required by the Australian Privacy Principles.

7. Data Security and Storage

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. Additionally, we restrict access to your personal data to those employees, agents, contractors, and other third parties with a business need to know.

We store your data using secure servers and ensure that physical, administrative, and technical measures are in place to protect your personal information. Our measures include firewalls, data encryption, and secure access controls.

We have established procedures to deal with any suspected personal data breaches and will notify you and any applicable regulator of a breach where legally required.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process your data and whether we can achieve those purposes through other means, and the applicable legal requirements.

9. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These rights include:

  • Request Access: You can obtain a copy of the personal data we hold about you.
  • Request Correction: You can correct any incomplete or inaccurate data we hold about you.
  • Request Update: You can update any data we hold about you.
  • Request Erasure: You can ask us to delete or remove personal data where there is no good reason for us to continue processing it.
  • Object to Processing: You can object to the processing of your personal data where we are relying on legitimate interests.
  • Request Restriction of Processing: You can ask us to suspend the processing of your personal data in certain scenarios.
  • Request Transfer: You can request the transfer of your personal data to another party.
  • Right to Withdraw Consent: You can withdraw consent at any time where we are relying on consent to process your personal data.

We may, from time to time, send you newsletters, invitations and legal updates about our services. You can opt out of receiving further such communications by notifying us using our contact details below by clicking the “unsubscribe” option at the bottom of any marketing e-mail received from us.

Unless we are subject to confidentiality obligation or some other restriction on giving access to the information and we are permitted to refuse you access under the Privacy Act, we will endeavour to make your information available to you within 30 days. Examples of circumstances where we may refuse to give you access to your personal information include where:

  • giving access would be unlawful;
  • we reasonably believe that giving you access would pose a serious threat to the life, health or safety of any individual or to public health or public safety;
  • giving access would have an unreasonable impact on the privacy of others;
  • the information could reveal the intentions of a party in negotiations;
  • giving access could prejudice the taking of appropriate action in relation to unlawful activity;
  • giving access could reveal evaluative information in a commercially sensitive decision making process.

If you request to correct your personal information, we will correct, or, if we consider more appropriate, note your request for amendment of the information on your record.

We will not charge you to make a request to access your record but we may charge you to actually provide access depending on the costs associated with obtaining and providing the material.

To exercise any of the rights set out above, please contact us at Wilson@skylinelawyers.com.au.

10. Complaints

If you believe your privacy has been breached, you have the right to lodge a complaint at any time with the Office of the Australian Information Commissioner (OAIC), the Australian supervisory authority for data protection issues (www.oaic.gov.au). We would appreciate the opportunity to resolve your concerns before you approach the OAIC, so please contact us in the first instance.

11. Changes to the Privacy Policy

We may update this privacy policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.

We encourage you to regularly review this privacy policy to stay informed about how we are protecting your information.

If you have any comments or questions about this privacy policy, please contact us using the following details:

Skyline Lawyers encourages you to be aware when you leave our Site and to read the privacy statements of each website that collects personal information.

This privacy policy was last updated on 12 December 2024.